Return Policy

MiravoPrints watches and wall clocks are generally made to order and may include customer-selected personalization. We therefore do not accept routine returns or exchanges for change of mind, preference, or customer ordering errors. This does not limit non-waivable consumer rights.

Contact Window

Contact us within 30 days after recorded delivery. Include the order number, description, clear photos of the product, issue, packaging, and label, and your preferred resolution. Do not return an item unless instructed.

Eligible Issues

• Item arrives damaged, broken, materially defective, or non-functional.
• Item materially differs from its description or confirmed personalization.
• Wrong product, design, size, color, or personalization due to our error.
• An included item or component is missing.

Not Returnable

• Customer errors in spelling, date, photo, message, address, model, color, or size.
• Unsuitable customer-provided images when the issue existed in the supplied file.
• Minor variations caused by screens, material, printing, lighting, or manufacturing.
• Change of mind or personal taste.
• Damage after delivery from misuse, impact, moisture, heat, incorrect installation or battery placement, unauthorized repair, or failure to follow instructions.
• Normal wear to straps, batteries, finishes, and consumable parts.

Troubleshooting

Before approving a non-functional claim, we may ask you to install a new specified battery, confirm polarity, remove protective tabs, check that hands are not touching, and send a short video. Batteries may not be included unless stated on the product page.

Website: miravoprints.com
Email: support@miravoprints.com
Business: Miravo Holdings LLC
Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, United States
Support hours: 9:00 AM–5:00 PM, Monday–Saturday