Refund policy

Return & Refund Policy

Every MiravoPrints rug, runner, round mat and doormat is printed to order for you. Because nothing is pre-made or restockable, we do not accept returns or exchanges for change of mind, personal taste, or an ordering mistake such as choosing the wrong size. This does not limit any consumer rights that cannot be waived under applicable law.

Contact window

Contact us at support@miravoprints.com within 30 days of delivery. Include your order number, a description of the problem, and clear photos of the rug, the affected area, the packaging and the shipping label. Please do not send anything back unless we ask you to.

What we cover

  • The rug arrives torn, stained, or with a printing defect.
  • The print materially differs from the design shown on the product page.
  • The wrong design, size, or product type was sent because of our error.
  • The non-slip backing is missing, separating, or defective on arrival.
  • An item from a multi-item order is missing, or the carrier confirms it was lost.

What we do not cover

  • Ordering the wrong size. Please check the size guide before buying.
  • Change of mind, or the rug not matching your room as you imagined.
  • Minor colour differences between your screen and the printed rug.
  • Size variation of roughly 1–2", which is normal for cut-and-finished printing.
  • Creases from folding during shipping, which settle within a few days.
  • Damage after delivery: heavy soiling, pet damage, burns, harsh chemicals, machine drying, or outdoor use of an indoor rug.
  • Normal wear to the surface print or backing over time.

How we resolve it

Once we have reviewed your photos we may approve a replacement, a partial refund, or a full refund. If we ask you to send the rug back, the return is made by mail — we email you a prepaid shipping label, so no label is packed with your original order. We cover the return postage and there is no restocking fee. Approved refunds are issued to the original payment method within 30 days of approval. Original shipping charges are refunded when the fault is ours.

Cancellations

Production starts quickly. See our cancellation policy — changes are only possible in a short window after ordering.

Every item is made to order just for you, so once production has started we cannot accept returns or refunds for a change of mind.